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Account Manager (Customer Service Representative – Transportation Insurance)

Location: Chadron, NE (Hybrid flexibility may be considered)
Employment Type: Full-Time
Estimated Compensation:

  • Base Salary: $35,000 – $42,000/year (DOE)

  • Bonus: Potential for performance bonuses based on retention and renewals

About the Role

Strong Insurance is seeking a detail-oriented, client-focused Account Manager (AM) to join our growing team. You’ll play a key role in supporting our transportation agents and clients in issuing certificates, processing endorsements, and ensuring our clients get the fast, accurate service they deserve.

What You’ll Do

  • Be the primary point of contact for day-to-day client servicing

  • Process endorsements, renewals, cancellations, certificates, and reinstatements

  • Collaborate with producers to onboard new clients and assist in leading renewals

  • Monitor inboxes and client portals for service requests

  • Update client information in our AMS and CRM systems

What We’re Looking For

  • Previous experience in insurance servicing preferred (Commercial Lines a plus).

  • Experience in or around the transportation industry is a major bonus — whether you’ve been a truck driver, dispatcher, fleet manager, or even a trucker’s spouse, your knowledge of how this world works will serve you well here

  • Strong organizational skills and attention to detail

  • Ability to manage multiple tasks in a fast-paced environment

  • Excellent communication skills and a professional demeanor

  • Tech-savvy and comfortable learning new systems

Perks & Culture

  • Supportive, tight-knit team environment

  • Competitive base salary

  • Exposure to a growing niche industry

  • Potential for growth into higher roles (Account Executive, Team Lead, etc.)

  • Hybrid or remote work options considered after training

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